Terms and Conditions

Applicability

1. These terms and conditions govern the legal relationship between Giftcards Group B.V. and the holder of a digital or physical Choice Gift Card (hereafter: “CGC”) issued by Giftcards Group B.V.
2. CGC is a prepaid gift card linked to a stored credit value between 10 GBP and 500 GBP, managed within the central administration of Giftcards Group B.V.

Validity Period

1. The CGC is valid for one year from activation (activation occurs automatically after purchase). When the validity period ends, the credit expires, and the holder can no longer claim its value.
2. The balance and expiration date can be checked at any time via our digital platforms or customer service, free of charge.
3. After expiry, the CGC can no longer be redeemed or used as a means of payment.
4. The CGC or any remaining value is under no circumstances exchangeable for cash.

Transferability

1. The CGC is lawfully tradeable only through Giftcards Group B.V.'s digital platforms or through authorized resellers as designated by Giftcards Group B.V.
2. The CGC may only be transferred free of charge to another individual for the purpose of being used as a gift.

Usage

1. Each CGC contains a unique combination of a 19-digit card number and a security code. The holder is responsible for safekeeping this information. Giftcards Group B.V. does not offer reimbursement or replacement in the event of theft, loss, or unauthorized use by third parties.
2. The CGC can be redeemed for other gift cards and/or gift vouchers that are listed as options on giftcards.co.uk up until its expiration date. CGC cannot be used on other websites or shops.
3. Commercial use of the CGC or use for purposes other than its intended function is strictly prohibited.

Blocking and Suspension

1. Giftcards Group B.V. reserves the right to suspend or permanently block one or more CGCs in case of suspected fraud or misuse.
2. We may also block CGCs if there is reason to doubt the creditworthiness of business clients or in the event of overdue payments.
3. In cases of force majeure, Giftcards Group B.V. may suspend the redemption of Gift Cards for an indefinite period without liability. “Force majeure” refers to any event or circumstance beyond the reasonable control of Giftcards Group B.V. that prevents or delays the fulfillment of its obligations under these Terms. This includes, but is not limited to, natural disasters, war, terrorism, pandemics, strikes, labor disputes, governmental actions, power outages, disruptions to communication networks, or failure of third-party service providers.

Payment and Activation

1. Credit is only linked to the CGC after successful payment unless otherwise agreed upon in writing by both parties.

Gift Card Offering

1. Giftcards Group B.V. reserves the right to change the selection of available gift cards for redemption within reasonable limits at any time. No rights can be derived from the selection displayed on our platforms, the CGC itself, packaging, or printed materials.

Refunds

1. CGCs purchased through third-party resellers or retail chains are non-refundable through Giftcards Group B.V.
2. Once a CGC has been redeemed on our digital platforms, the choice is final and irrevocable. Such redemptions do not fall under distance selling regulations and are not eligible for return.

Other Provisions

1. These conditions form an inseparable part of the general terms and conditions published on this website.
   
   
2. If one or more provisions are deemed legally invalid, the remaining provisions shall remain in full effect. The parties will consult to replace the invalid provisions with legally valid alternatives that closely reflect the original intent.

Giftcards.co.uk is a website hosted and operated by Giftcards Group B.V. We are a limited liability company registered under Chamber of Commerce company number 52343065 and have our registered office at Ambachtsweg 6, 1474HW, Oosthuizen, The Netherlands. These Terms and Conditions govern the purchase, use, and redemption of goods and services available on this website. By using this website, or by purchasing and/or using our gift cards, you agree to these Terms.

Please note that some gift cards offered on our website may be subject to additional terms and conditions set by the respective issuer. For more details, please refer to the product’s official website.

Company name: Giftcards Group B.V.

Registered address:
Giftcards Group B.V.
Ambachtsweg 6
1474 HW Oosthuizen
The Netherlands

Contact details:
📞 Phone number: +44 330 828 1876
📧 Email: support@giftcards.co.uk

Availability:
Monday to Friday, from 09:00 AM to 05:00 PM (CET).

Company registration details:
📌 Chamber of Commerce (KvK) number: 52343065
📌 VAT number: NL850404022B01

User: Any individual or entity that purchases or redeems a Gift Card.
Website: The online platform where gift cards are sold and managed. 
Issuer: A third-party company or brand, other than Giftcards Group B.V., that is responsible for the creation, value, and redemption of a specific gift card offered through the Website.
Activation: The moment at which a Gift Card becomes valid for use, its balance is loaded, and its validity period begins.
Balance: The remaining value on a Gift Card that can be used for purchases until fully redeemed or expired.
Redemption: The process of using a Gift Card as payment for goods or services, either in full or in part.
Expiration Date: The final date by which a Gift Card must be redeemed before it becomes void.
External Gift Card: A Gift Card issued by an Issuer other than Giftcards Group B.V. and offered for sale via the Website.
 

1. External Gift Cards are available for purchase through our website and may be subject to additional terms imposed by the issuing merchant. For more details, please refer to the product’s official website.
2. Once purchased, a Gift Card is non-refundable and cannot be exchanged for cash, except where required by law.
3. Gift Cards can only be redeemed with participating merchants as specified at the time of purchase.
4. Users are responsible for safeguarding their Gift Cards. Lost, stolen, or unauthorized use of a Gift Card is the sole responsibility of the user.
5. We reserve the right to refuse, cancel, or hold Gift Card transactions in cases of suspected fraud or misuse.
6. Physical Gift Cards are delivered by post within the estimated timeframe indicated at checkout/confirmation. We are not responsible for delays caused by the carrier. 
 

1. Gift Cards may have an expiration date, as indicated at the time of purchase.
2. Any remaining balance after expiration is non-refundable unless otherwise required by local regulations.
3. Some merchants may impose additional conditions on the use of a Gift Card, which we are not responsible for.
4. In most cases, balance checks for external gift cards can be performed on the respective issuer’s website.
 

1.  Unless required otherwise by law or as set out below, once you have placed your order on this Website, it is non-refundable.
2. Where a right of cancellation applies, you can contact Customer Services within the eligible period stating your wish to cancel. We will then cancel your ordered gift card(s).
3. Once your order is cancelled, we shall refund the balance to you within a reasonable amount of time.
4. Be aware your bank may hold the refunded amount for up to 30 days prior to releasing it to you.
5. Gift cards purchased by method of redeeming a Choice Gift Card, chosen gift card(s) cannot be refunded, returned, or exchanged. Choices are final.
6. Physical gift card orders may be refunded within 14 days of delivery, provided the gift cards are unused, not activated, and in their original condition. You must contact Customer Services to initiate the return process.
7.  Refunds will not be granted for physical gift cards that have been damaged, activated, or otherwise used in any way.
8. Unless the return is due to our error, return shipping costs are the responsibility of the customer.
9. Proof of purchase may be required to process any refund or cancellation.
10. Digital gift cards cannot be cancelled or refunded once they have been delivered or activated, unless required by law.
11. The right of withdrawal does not apply to purchases made by business customers or legal entities.
 

1. Payments for Gift Cards must be made using one of the approved payment methods on our website.
2. Transaction fees may apply depending on the payment method. These will be clearly disclosed before purchase.
3. If a payment is disputed, we reserve the right to suspend or cancel the corresponding Gift Card. 
 

We issue and manage our own Gift Cards and ensure their validity and usability as described in these Terms. However, when a Gift Card is used to purchase products or services from third-party merchants, we act solely as an intermediary. We are not responsible for the availability, quality, or performance of goods and services purchased from third-party merchants.

We are not liable for the refusal of a merchant to accept a Gift Card. Any disputes regarding products or services purchased from a merchant should be directed to that merchant.

To the maximum extent permitted by law, we disclaim liability for indirect, incidental, or consequential damages.

We shall not be held liable for any delay or failure in performance caused by circumstances beyond our reasonable control, including but not limited to acts of war, strikes, pandemics, or internet outages.

1. We reserve the right to cancel any Gift Card that we suspect has been obtained fraudulently.
2. Users must ensure their payment, account and Gift Card details remain secure.
3. If you suspect unauthorized use of your Gift Card, you must notify us immediately.
 

These Terms are governed by the laws of the Netherlands, unless otherwise required by mandatory consumer protection laws in the country where you reside.

If you are a business customer, all disputes shall be exclusively resolved in the courts of Amsterdam, the Netherlands. If you are a consumer, you may also bring legal proceedings in your local court, as required by applicable consumer laws.

Nothing in these Terms shall limit or exclude your rights as a consumer under applicable consumer protection laws, including any rights granted to you under local consumer protection legislation in your country of residence.
 

Giftcards Group B.V. may, without prior notification or consent, modify these terms at any time. Every time you wish to use this site, please check these Terms to ensure you understand the terms that apply at that time. Continued use of our services after changes to the Terms constitutes acceptance of the revised Terms.

All content, trademarks, and intellectual property on this website are the property of Giftcards Group B.V. or its licensors. You may not copy, reproduce, or use any materials without express written permission, except as necessary to use the website in accordance with these Terms.

We reserve the right to suspend or terminate access to our services or website at any time, particularly in the event of a breach of these Terms.

These Terms, along with any referenced policies, constitute the entire agreement between you and Giftcards Group B.V. and supersede all prior agreements. If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

These Terms of Use refer to the following additional policies, which also apply to your use of this website:

Privacy Policy – Outlines the terms on which we process any personal data collected from you or that you provide to Giftcards Group B.V. It also includes information about the cookies used on this site. By using this site, you consent to such processing and confirm that all data you provide is accurate.

Cookie Policy – Provides details about the cookies used on this website and how you can manage your preferences.

Product-Specific Terms – If you purchase any products through this website, the relevant product terms and conditions will apply to the supply of those products unless we have agreed to other terms with you in writing.